Terms and Conditions
Limitation of Liability
In no event will we, our agents, employees, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our site, any websites linked to or from it, any content on our site or on such other websites, or any services or items obtained through our site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, missed deadlines and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
Payment
Payment must be made in full with all orders. No work shall be commenced until the payment process is complete.
Complaints
We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing. Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.
Delivery Format
When working on your drafts, we will provide files in a PDF and Microsoft Word formats. We cannot be held liable for incompatibility issues with your individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution, then the user will need to seek appropriate professional IT support at their expense. Please note; we do not create editable documents in Apple Pages, Google Docs, or any other format other than Microsoft Word.
Turnaround Times
Our standard turnaround time for first drafts is seven business days from the day you complete your consultation – NOT from the day of order. We do not start work on new projects until your consultation has taken place. Revisions are completed within two to four business days of your requesting them. We cannot be held responsible for missed application deadlines, each client is unique and the amount of time required to complete the documents to perfection varies from client to client. We recommend engaging our services a MINIMUM of 14 business days before application deadlines. No refunds will be given for missed deadlines.
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Upon receipt of first draft, you are allowed up to two weeks review and provide feedback. If we don't receive a response from you after the two-week period has ended, we may consider your service concluded.
LinkedIn Profile Writing
Our LinkedIn Profile Optimization service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile. We do not directly log in to or create profiles on behalf of our clients - this is a security measure to ensure the safety of your personal information and confidentiality of your login credentials.
Refunds/Cancellations
Final Draft Resumes is a professional writing service. There is no trial or grace period after purchasing a resume writing service. A considerable amount of time and effort goes into critiquing, researching, writing, and proofreading your new documents. Essentially, you are purchasing the writer's time rather than a tangible product. As resume writing is a bespoke and tailored service, we are unable to offer refunds. To ensure satisfaction with our service, we offer up to three (3) revisions to address changes or concerns you may have.
In no event will refunds be issued if deadlines are missed. Project life cycles are unique to each individual's needs and specifications. While first drafts are submitted within seven business days of your initial consultation, we recommend starting the process at least 14 days before application deadlines to ensure your documents reflect perfectly with your own skills and experience and are tailored toward the position you are applying for.
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Partial refunds will be granted for requests placed between the date your purchase was made and up to the consultation phone call. No refunds will be given for requests made after the consultation phone call.
Personal Document Preferences
Our resume writers are professional career writers, most coming from the recruitment and HR industry and they will complete your documents using current standards and keywords to increase your chance of being selected for an interview. Resume writing is an entirely bespoke and personal service; your own personal preference may differ from the industry standards our writers are trained to. If you request to deviate from the advice our consultants give, your resume will not come with our interview increase guarantee and no refunds will be provided.
Communication with your Writer
We use telephone and email as the preferred communication methods with our clients. Please check your spam folder when receiving email communications from your writer.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors.
You are permitted to use this material only as expressly authorized by us. You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.